1. About Us
DEFLECTOR Ltd. with company ID 204809970 and VAT registration number BG204809970 is an exclusive importer and distributor for the EU and online retailer of deflectors VIP Tuning and wind turbine Auto Plex. The address of our site is https://deflectors.eu. Our warehouse is located in: Bulgaria. Sofia, 1164, Krichim 65.
2. What personal data do we collect and why?
2.1. Order and Invoice Details
When visitors place an order on the site, we collect the data displayed on the order form and invoice. We use them only to correctly send the product they have ordered and issue the necessary invoice.
When visitors leave comments on the site, the software module collects and analyzes the data displayed on the comments form, as well as the visitor’s IP address and user browser identifier to help detect spam.
If you upload images to the site, you should avoid uploading images with built-in location data (EXIF GPS). Site visitors can download and retrieve location data from images on the site. For how we use the images you provided, see below.
2.4. Contact Forms/Your contact information
With your willingness and consent you can send a message to us through the contact form. It requires to provide an email address and names so that we can answer and assist you. You have the option to leave a phone number and attach files/photos. The form acts as an e-mail sender-we receive an email from you, in which the specified data is stored indefinitely. You can also send an email from your personal e-mail.
If you leave a comment on our site, you can enable the retention of your name, email address and website in cookies. They are for your convenience, so you don’t have to fill in your data again when you leave another comment. These cookies will be kept for a year.
If you have an account and sign in to this site, we’ll ask a temporary cookie to determine if your browser accepts cookies. This cookie does not contain any personal information and is deleted when you close your browser.
When you sign in to your site, a few more cookies will keep your login information and preferences for what you see on the screen. Sign-in cookies expire in two days, and for screen preferences after a year. If you select the option to remember, your login information will be kept for two weeks. If you sign out of your account, your login cookies will be deleted.
If you edit or post an article an additional cookie will be saved in your browser. It will not contain any personal information, but will simply add the publication identifier you have just edited. Expires in one day.
2.6. Embed content from other websites
The articles on this site can be embedded (videos, images, content, etc.). Built-in content from other sites accepts and behaves with the visitor to the site as a visitor to your own site.
We do not currently analyse the personal data we collect, except to process your order, so as to deliver the ordered product and issue the necessary invoice.
We use Google Analytics services that provide us with anonymized, aggregated data, but not personal ones.
3. Who do we share your data with?
We do not share your data outside of our company unless you have voluntarily provided us with photos of your vehicle with our product to demonstrate our products. Then we can upload these photos to our website, as well as other ads on other sites on the Internet, so that other customers who are considering buying our product can see them. We hide your vehicle registration numbers if you had requested this in the photos you provided to us before posting or sharing them with customers.
4. How long do we keep your personal data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can automatically recognize and approve your follow-up comments instead of retain them in the approval queue.
For users who register on our website (if any), we also store the personal information they provide in their profile. All users can view, edit or delete their personal information at any time (except that they cannot change their username). Website administrators can view and edit this information.
5. Your rights to your personal data
If you have an account on this site or left comments on it, you may request to receive a file containing all the data we hold about you, including data that you have provided to us. You may also ask us to erase the personal data we hold about you. However, this does not include data that we are required to store for administrative purposes, the security needs of the site, or by law.
6. How do we use your data?
Comments from visitors can be verified by an automatic checking service for spam comments.
The photos that you send us voluntarily to advertise our products, we can upload to our site, as well as in other advertisements on other sites on the Internet. We can also provide them to our customers who are looking for the same products that you have photographed on your cars. We always hide the license plate of your vehicle with Image editor software. Only then do we publish them.
7. Additional Information
7.1. How do we protect your personal data?
The data that we exchange our site with the clients are encrypted. Uploaded SSL Certificate and used HTTPS protocol. Other protections are also included to ensure that all data is securely protected.
7.2. Our personal data incident processes
We will notify you within 72 hours, as well as we will do our best to mitigate any possible risks. We will also notify the Bulgarian Commision for Protection of Personal Data no later than 72 hours after we have found out about the incident. We will document the violation, i.e. how it occurred, what the consequences are and what actions we have taken to deal with the violation.
7.3. From what other sources do we receive data
Google Analytics provides us with anonymous aggregated data, but not personal ones.
7.4. What automated actions and/or filtering based on personal information we perform with user data
We have not identified automatic actions and/or filtered based on personal information at this time.
7.5. Requirements of industry regulators for information disclosure
We comply with the legislation of the Republic of Bulgaria and the EU, and we would satisfy all legal claims for disclosure by the competent authorities.
Delivery to Bulgaria is not paid by card. Shipping to other countires different then Bulgaria will be charged in advance. It is a fixed amount for each country (some islands may require additional payment) and can be seen on the Order Completion Page (Checkout).
The discount on the delivery, mentioned on the site includes the lower amount deducted from the cash on delivery because it is paid by bank from the courier to us. The option to review and test applies is limited by the courier within the office and depends on their good location whether they will allow the removal from there for a test on the car. We accept responsibility and ask the offices to allow this upon request.
The inscriptions on the goods are with the name of the model or indentation. Fonts vary. The clients can put whatever text they wish.
9. Refund and return of goods
We provide 14 days in Bulgaria and 30 days period abroad after a client receives a parcel for starting a return if the product is without traits of use and returned in trade appearance with all its belongings. Then we can recover the full value of the product. Unless defective, the return is paid by the client. For other cases, we should agree with the client on how to solve the problem he has. If the product is not defective, then the delivery is covered by the customer. For shipments outside Bulgaria, the deadline is 30 days.
How goods are returned is described on the“Frequent Questions”page.