Frequently asked Questions.
How to install a deflector? Do you offer installation?
For now we do not offer installation service, but it is easy to do it by following the instructions.
- Installation of a bonnet deflector (shield / guard)
- Type 1. Double-sided mounting tape (VIP Tuning, Cobra Tuning).
- Type 2. For the seals of the windows (Auto Plex, Heko).
What is the delivery fee and can it be tested before payment?
In Europe and elsewhere (except Bulgaria, Greece, Romania) we send without options "cash on delivery", "check" or "test" before pay. However if we agree with the client and the destination is in CEE where the courier allows this paid option, we could do so too. In Bulgaria we send by Econt Express all over the country with about -16% discount (10% of delivery service and 1% lower deduction from the amount of the cash on delivery). We always include "check and test" options to try it on the vehicle before you pay. For 1 deflector or set of wind deflectors, the price for delivery in Bulgaria comes between 5.60 and 7.50 BGN (from office to office). Note: Note that since the GDPR has entered into force, some Econt offices do not allow the taking out goods for trying them on the vehicle (others only allow it with an accompanying employee) because of the lack of cameras outside. If they do not allow, ask Econt's employee to call us.
Which payment methods do you accept?
For now we only accept:
- Cash on delivery for goods sent from us to you by Econt (PMT).
- Paysera, PayPal or bank transfer to our bank account or Paysera account.
What is the delivery time?
- If available, 1-5 days in Bulgaria, 3-20 days in EU, for the rest of the world - it depends. Shipping abroad varies (we dispatch in 5 workdays period). In Bulgaria we send every Tuesday and Friday by Econt unless asked for an urgent next day delivery. Usually the next day the ordered products are already in the client's office of Econt or at thr destination address (Bulgaria).
- If not available - 3-7 weeks.
How safe is shopping in this online store? Is my data protected?
What happens after an order?
If available we will just call you and we will usually send you Tuesday or Friday by Econt if no delivery is needed the next day. Next day the car accessories will arrive at your designated office. If not available, we will still contact you to arrange an order.
Do I get an invoice?
If you have indicated in the order that you want-yes. Please fill all the invoice data. Please fill in the company details when ordering. It is important to keep the document you will receive from Econt upon payment. Document for the so-called "Postal Money Transfer" (PMT), which will serve as a receipt.
How to return a product?
- First, please send photos via Viber or via the contact form on the site with the imposed product on the car and a specified defect/problem to solve it.
- Keep the packaging in a maximum overall form. Call us. If you return the product, pack it as it was, return to the shipper from the waybill (DEFLECTOR EOOD) and to the office of Econt Sofia Rimska Stena with cash on delivery. We will be able to take it on the days when we send goods at Econt.
I can't find any products for my car.
If you haven't seen the car accessories you need, please email us from here. We'll check again. We will then notify you of the status of the product and we will sign up to contact you when it is already being produced/is available.